FAQ
No jargon, no gatekeeping — straight answers on what we do, how we work, and what it's like to hand fulfillment to a small, owner-run 3PL.
Pine & Parcel provides two services: storage (your inventory on our shelves with real-time counts and low-stock alerts) and e-commerce order fulfillment (we pick, pack, and ship your orders). We can also handle returns and light kitting as add-ons. Everything runs from our location in Grand Junction, Colorado.
We're based in Grand Junction, Colorado, on the I-70 corridor — central between Denver and Salt Lake. Fulfillment orders ship nationwide, and our central location is a quick launch point to reach both coasts.
Today we connect with Squarespace and Shopify, with Amazon coming. Orders flow in automatically and tracking numbers flow back to your store and your customers without manual work.
We turn orders around quickly. New inventory is typically received and shelved by the next day, and we use multi-carrier rate-shopping to send each order the cheapest sensible way.
We bill for what you actually use — pick & pack, postage, and storage — itemized, with no mystery fees. Monthly storage applies even in slower shipping months. Tell us your volume and we'll put together a quote that lays out every cost up front.
We're built for small and growing sellers — up to a few thousand orders a month. If you're bigger, reach out and we'll talk timing.
Yes. Your orders and inventory live in our own platform, where each customer's data is isolated from every other's, store credentials are encrypted, and every change is logged. You only ever see your own information.
Most sellers are up and shipping in about three weeks — enough time to connect your store, receive your inventory, and get everything counted in. To begin, use the quote form or email information@pineandparcelco.com with your monthly order volume and rough SKU count, and the owner will get back to you.
Something we didn't cover? Ask us directly — the owner reads every message.